I went to Salou back in May of this year, it was booked for a relaxing break as I hadn’t been away for a few months. Don’t get me wrong, I had a lovely time but just about anything that could go wrong, went wrong.
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I booked my break with Onethebeach.com a month in advance. It was an absolute bargain! £230 for a week! This included a self-catering hotel apartment, flights and transfers, I could not wait to go! However, as the days grew closer I began to look through my documents in more detail and come across a problem. The voucher for my hotel said the reception area closed at 8pm and anyone checking in after this time, must contact the hotel. I tried to contact the hotel but was unable to use my free minutes So, I rang Onthebeach.com explaining the situation. The gentlemen dealing with my call said he will ring the hotel to see what to do and get back to me. When he rang me back he explained the hotel had a sister hotel where I could collect the key which was around a 10-minute walk away. I explained to him I was a solo female traveller, I did not feel safe walking around in an unfamiliar place at 10.30pm. With this, he agreed to change my coach drop off to the sister hotel to collect the key, then I would get a taxi to my booked hotel. Although, this was not what happened!!
On the day of arrival I was dropped off at around 10.30pm at the Hotel where I’m supposed to collect the keys. I walk around the corner which appears to be the front entrance and guess what? It’s closed and the doors are locked! I couldn’t believe it! I walked around the sides hoping there would be another entrance but, there wasn’t. At this point I’m a little anxious but I’m managing to stay calm because I know it’s not going to help if I panic.
When I return back to the main entrance I notice a guy (Emmanuel) stood there with his suitcase, he looks to be in a similar predicament. I ask him, and he tells me he’s supposed to be staying in this hotel but, doesn’t know how to get in. He said his friend who was meeting him there had booked it online, and he was waiting for him as he didn’t know what to do. At this point were kinda both just stood around unsure what to do, a kind lady comes out and tries to help us but, there’s nothing she can do.
I dug out my documents to ring on the beach but, guess what? The line was closed!! I knew there must have been another 24hour line but, it was not on my travel documents. I then decided to search for it online but, guess what?? My internet would not come on!! I felt so stressed out!! After telling Emmanuel he kindly offered to give me his password for his WI-FI, then I was then able to find a number and get through. If it was not for the lovely Emmanuel it would have been a lot more stressful.
After, getting through to On the beach I spoke to a lovely agent. I told her my situation, she was so apologetic really concerned for my welfare. She arranged for me to stay at another hotel which was a 10-minute taxi ride away. She also added a breakfast on for me to compensate for the taxi and the inconvenience. In fact, this lady kept in contact with me until I was where I was supposed to be. She rang me to see if I got to the hotel ok then rang me the next day to see if I got to my original hotel (fantastic customer service).
After getting my documents through email and screen shotting them I left Emmanuel who was now with his friend. Emmanuel was a true gent and kept in contact to see I arrived safely. Both him and his friend went to find another hotel after the realisation they were not going to get in to their apartment.
I arrive at The best Cap Salou Hotel and show the gentleman on the reception my screen shots. He begins to speak to me in French, I didn’t speak French and he didn’t speak English. He begins to tell me No! Many times whilst pointing to my phone. No! What do you mean No! I was thinking to myself in a state of panic. Then he points to paper, at this point I realise he wants the paper print for the booking. I show him my original voucher for my other hotel and try to explain I don’t have a paper version for this hotel. He continues to say No and points to paper and tries to explain what he needs from me. By this point I was exhausted, tired, frustrated and I just wanted to cry. But, that wasn’t going to solve the situation was it?
The guy then asks for the email, I then ask him for the Wi-Fi, in which he hands me the password. From here were able to eventually communicate me sending the email to the hotel, so, he was able to print the voucher.
It was a stressful situation, but we got there in the end Haha.
It had gone 12.30am by the time I arrived in my hotel room but, I was grateful for a bed.
You couldn’t write it!
The next day I arrive at my original hotel The Salou Pacific and guess what? The lady informs me there open 24hours!! I went through all that stress for absolutely nothing!!
I have no idea which hotel the guy from Onthebeach.com rang but, it certainly wasn’t this one!
I had a lovely time in Salou for the next few days but, I ran in to more problems. If your interested what happens next, look out for the next blog.
Thank you so much for reading 🙂